Frequently Asked Questions

How and where can I pick up my prints?

We are open for pick-up Monday to Friday from 10am to 6pm. After hours, you can always fill out our /contact/ form and we will contact you within one hour during business hours. 

We are located at [customer location].

How are my artworks checked?

All the work is checked by our team before printing. If we have any problems with the files, we will contact you and advise you how to change the format. Please note that conversion of both color and size mode will be done automatically without prior information.

During the analysis of the illustrations, we check

– if the files are presented in one of the accepted formats (PDF, JPG, TIFF, EPS or PS). – if the number of pages is correct – if the file supplied is greyscale (only if you have ordered a color print) – if the file is the right size (otherwise we will scale your work to the desired size, however, this may result in a reduction in resolution. No additional bleeding will be added to the process either). – if the drill lines have been specified – if the appropriate fonts have been incorporated into the file.

What resolution should my file be for printing?

When printing, 300 PPI is the best print resolution for digital printers. The design of a file with a resolution below 300 PPI will result in blurring and pixelization. On the other hand, you should not design with a resolution higher than 300 PPI. As far as the eye can see, there will be no difference in print quality. It will also make your file much larger (increase file upload/transfer time).

We always recommend 300 PPI drawings to print, but we also know that sometimes you do not have the ability to edit your drawings. If you cannot print your files with a resolution of 300 PPI, you will have to take some measures to ensure that a lower resolution works for you.

We recommend that you set the resolution in your graphics editor (i.e. Photoshop) to 300 PPI before you start drawing your file. Increasing the resolution after the start will still result in blurring/pixelation.